Didn't love a flavor? Let us know within 30 days, and we'll make it right with a refund to store credit. Just send your order number.
Damaged, melted, or wrong item? We'll replace it fast, no return needed. Send a photo and your order number.
Order didn't arrive? Tell us within 7 days of the marked delivery date and we'll investigate with the carrier and take care of you. Please see “Address Errors & Undelivered Orders” below.
Keep the candy. Nothing ever needs to be mailed back.
New to sour? Try a variety pack to find your favorite or feel free to ask us for flavor suggestions!
Reach us: contact@sour.gg with your order number and we'll sort it out.
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⚠ Important: Please verify your shipping address carefully before completing your order. We are not responsible for orders that are delayed, lost, or returned due to an incorrect address provided at checkout. |
If an order is returned to us due to an incorrect address, we will arrange a replacement shipment to the correct address.
Please note: Replacement orders in this situation are shipped at the customer’s expense.
If you have a unique situation that falls outside of any of these limits, please reach out — we review these on a case-by-case basis. We want you to be happy with your candy purchase!
Questions? Email us at contact@sour.gg - we respond fast!
Life's too short for disappointing candy! 🍬
