Refund policy
Return & Refund Policy - SourBoys
We Want You Happy!
Not loving your candy? No worries - we've got you covered!
Easy Returns
Unopened Items:
- Full refund or exchange within 14 days
- Just email us and we'll send a return label
- Once candy is returned, refund will be credited
Opened Items:
- Contact us within 7 days
- We'll work out a fair solution (store credit or partial refund)
Damaged/Wrong Items:
- We'll send you a replacement and you can keep the original item - no need to return anything!
- You can also choose a full refund instead
- We'll cover all shipping costs
Simple Process
- Email us: contact@sour.gg
- Tell us what's wrong
- We send you a return label (for unopened items)
- Ship it back (for unopened items)
- Get your refund!
We'll Always Help With:
- Melted candy from shipping
- Wrong items sent
- Damaged packages
- Never received your order
Customer Limits
To ensure fairness for all customers, we limit returns to 1 refund per customer per 6-month period. This helps us keep our prices low and continue offering generous return policies to everyone!
Our Promise
Your happiness matters more than strict rules. Got a special situation? Just ask! We're real people who want to make things right.
Questions? Email us at contact@sour.gg - we respond fast!
Life's too short for disappointing candy! 🍬